3 Messages
Billing Dispute and no one will call me back?
I have made 6 attempts since December to resolve a billing dispute with Xfinity. Your customer service chain is utterly broken and insulting to the customer. Your own agents told me "80% of the customer chats provide the wrong information and the deals are wrong or not honored”. Your employees are telling customers this. I found out today that for some reason you are no longer charging my credit card and have pushed my account into a past due status? I did not ask Xfinity billing to do this. The issue is this - I was promised a rate by an Xfinity employee via chat and now Xfinity will not honor the rate. I am asking for the original terms to be honored. I have a transcript of this chat with terms, and have shared it with an employee in your San Rafael store. I have been promised multiple times to get a call back from a billing supervisor and no one has called me. I look forward to hearing from you to resolve this.
EG
Expert
•
110.2K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
0
XfinityRoberto
Official Employee
•
1.7K Messages
1 year ago
Hello and welcome to Comcast. @user_m7ne5h, I am sorry to hear you are about this horrible experience. We are happy to take a look at the account and see what we can do on our hands to make this customer experience better.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
1
0