Billing Dispute — Account Not Properly Disconnected

user_i8r6nj Hello and thank you for reaching out via our Xfinity Community Forums. I’m very sorry to hear about the trouble you've had trying to disconnect your service. I can certainly understand how frustrating it would be to continue receiving bills after being told multiple times that the account had been disconnected. I’d be happy to review the account, the disconnect requests, and the billing history to see what happened and help get this resolved. Please send me a Direct Message with your full name and complete service address, and I'll take a closer look for you. I look forward to assisting you.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum