billing discrepancy

it’s ridiculous. No one picks up the phone. The agents are [Edit: Language] and I’m being overcharged and I can’t get a hold of someone.

Responses

XfinityMarcos

Official Employee

•

2.3K Messages

3 months ago

Hi @user_qsr71k, any kind of billing issues are always annoying to deal with, so I get why you need some support on this. Our community is a great place for help, so I'm glad you dropped by, and I can definitely help. Are you able to share a bit more details regarding your discrepancy to get us on the same page?

(edited)

2

0

user_qsr71k

New Poster

•

5 Messages

I actually finally did after two hours. Got to speak to someone who resolved my issue in three minutes. I don’t like being rude, and I apologize for calling them stupid but there was no other word I could think of these chats are not helping at all. They’re getting everybody frustrated you can’t speak to anybody. It’s just so overwhelmingly frustrating

Like

Reply

3 months ago

0

XfinityRichard

Official Employee

•

1.8K Messages

Hi there, @user_qsr71k I definitely understand your frustration and I truly do apologize for the experience you had. Are there any other service or account concerns I can assist you with tonight?-Richard

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

Billing

user_qsr71k

billing discrepancy

XfinityMarcos

user_qsr71k

XfinityRichard

New to the Community?