Billing Discrepancy

@user_451 Thank you so much for your post on you recent billing changes. Most promotions are for the services provided in your case the Super Fast internet speed and equipment is not always included. In this case the $15.00 sounds like a modem/Xfi gateway rental. These details would have been included in the order approval that was sent to you to approve in order to complete the order. You would have also received a confirmation email shortly after the change was completed that included any equipment as well. You can check out your full detailed bill using the PDF version in your Xfinity account:

View your bills in the Xfinity app

1. Download the Xfinity app from the App Store or Google Play and sign in as the Primary user or a Manager.
2. Tap the Account tab in the bottom right corner of the app.
3. Tap the account balance section located between Your activity and Your plan.
   
   
   
4. Tap Statement history to view and download PDF versions of your current and past 24 billing statements.
   
   
   
5. Tap the date for the statement you want to view or download.
   

Page 3 of your PDF bill will show you a full break down of your promoiton and equipment taxes and fees. If you do not have an Xfi gateway/Modem curently being rented from us and are using one your own we can definitly help let me know. 

As for the new order you placed you, when requested to enter payment inforamtion to compelete the order that sounds like a request for new services. Since you already have an account set up at that address with your same inforamtion that order more than likley will not be sucessful. We retry orders for 24 hours and after that time if we are not sucessful in setting up a new account any payment would be refunded automaticly. If it has been more than 24 hours since your new order and you have not received a confirmation email your order was not sucessful.