J
JRJUDGE
1st Topic

Visitor

 • 

5 Messages

Thu, Oct 14, 2021 3:49 PM

Billing Discrepancy

Billing scheduled for 10-31-21 is $231.65 but I was promised $212.57 on 10-13-21. Please advise

Question

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Updated 

3 d ago

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XfinitySheila

Official Employee

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61 Messages

3 d ago

Hey there! I'd love to take a closer look to ensure your bill is as promised. 

 

To get started, please send me a Private Message with your full name and address. I am happy to help! 

 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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JRJUDGE

Visitor

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5 Messages

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3 d ago

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XfinitySheila

Official Employee

 • 

61 Messages

@JRJUDGE

 

 

I am sorry that wasn't more clear, I hope this helps. 

 

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 d ago

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JRJUDGE

Visitor

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5 Messages

@JRJUDGE Can you email me at [Edited: "Personal Information"]

(edited)

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3 d ago

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XfinitySheila

Official Employee

 • 

61 Messages

@JRJUDGE

 

Unfortunately we are not able to send an email but are happy to help on here, are you currently logged in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 d ago

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JRJUDGE

Visitor

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5 Messages

Yes.  I see the conversation box.  when clicked I the pencil & paper icon won't select

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3 d ago

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