Thu, Oct 14, 2021 3:49 PM
Billing scheduled for 10-31-21 is $231.65 but I was promised $212.57 on 10-13-21. Please advise
3 d ago
Hey there! I'd love to take a closer look to ensure your bill is as promised.
To get started, please send me a Private Message with your full name and address. I am happy to help!
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
@XfinitySheila What does the CHAT icon look like? I see the Bell & icon for me but no Chat function
I am sorry that wasn't more clear, I hope this helps.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
@JRJUDGE Can you email me at [Edited: "Personal Information"]
Unfortunately we are not able to send an email but are happy to help on here, are you currently logged in?
Yes. I see the conversation box. when clicked I the pencil & paper icon won't select
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