Billing Discrepancy and Plan Change Request

Dear Xfinity Customer Support Team,

I am writing to address two issues with my account and request your assistance.

Issue 1: Price Difference During Checkout

I recently tried to switch to the $85/month internet plan advertised on your website. During the checkout process, the price shown was $115, which I was willing to accept. However, when I proceeded to the final checkout page, the total suddenly jumped to $225.

I only want internet service. I do not need a home phone or xFi Complete. Additionally, I am using my own modem and router, so I should not be charged for any equipment rental.

I would like to understand why the final price was so different from what was shown earlier in the checkout process.

Issue 2: Request to Change My Current Plan and Issue a Refund

I would like to change my current plan to the $85/month internet plan, effective immediately. Since I have already been billed for my current plan, I kindly request a refund for the difference between what I have already paid and the new plan rate.

To summarize, my request is:

1. Remove Xfinity Voice and xFi Complete from my account/cart

2. Apply the $85/month internet plan (with Autopay & Paperless billing discounts applied)

3. Confirm the final monthly price with no hidden fees

4. Remove my old plan and replace it with the new one

5. Issue a refund for the overpayment on my current billing cycle

I would appreciate it if you could review my account and make these changes as soon as possible. Please confirm the new monthly total and the refund amount in your reply.

If there is any issue with applying this plan to my account, please explain the reason and let me know what options are available.

If it's easier to discuss this over the phone, you can call me directly at [Edited: "Personal Information"].

Thank you for your time and assistance. I look forward to your response.

Sincerely,
[Edited: "Personal Information"]
Phone: [Edited: "Personal Information"]
Email: [Edited: "Personal Information"]