Billing Discrepancy - Account # ending 6729 Contract Promise

Dear Xfinity Customer Service,

I am writing to formally dispute an unauthorized charge on my account. When I signed up for my plan on April 9, 2026 with your representative, Elijah (Eli) [Edited: "Personal Information"], we explicitly agreed upon a monthly rate of $70. However, I am now being billed $80 per month and without explanation of why

As a senior living on a fixed income, managing my expenses is incredibly important. Having my cost of living unexpectedly increase—especially when I was promised a different rate when signing up—feels deeply unfair and takes advantage of my trust as a customer.

I request that Xfinity honor the original $70 per month agreement and apply a credit to my account for the overcharge. You can verify my original service agreement or the notes from my sign-up date in your system.

Please review this matter and reply to me in writing confirming when my billing will be adjusted. I look forward to resolving this amicably.

Sincerely,

[Edited: "Personal Information"]