Visitor
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1 Message
billing discount
Hello,
I would like to ask about my recent payment. It seems that the discounts for paperless billing or AutoPay were not applied to my bill.
Could you please clarify why these discounts were not included in the payment? I have both paperless billing and AutoPay enabled on my account.
Thank you in advance for your help.
XfinityGabriel
Official Employee
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3.3K Messages
1 month ago
Thanks so much for your time spent reaching out. We are delighted that we could help get the billing discount issue resolved, by letting you know that when you’re enrolled in both Auto Pay (with a bank account) and paperless billing, there is a combined discount of $10 total, not $10 for each enrollment. For full transparency, please feel free to see this link here. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀
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