Visitor
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4 Messages
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant.
I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoPay discount dropped off and my bill increased from $55 to $65 even though nothing changed on my end.
I need help restoring the AutoPay discount and correcting or crediting my upcoming bill.
Please advise, and if possible please let me know what details you need so I can send a direct message for further investigation.
XfinitySeth
Official Employee
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775 Messages
2 hours ago
Howdy xfnityuser, and thanks for taking the time to bring your billing concern to our community 🙌 I know exactly how upsetting it is to see bills increase when they shouldn't be, but as long as you have your billing preferences setup correctly with automatic payments through a bank account along with paperless billing both being on, that discount should definitely still be there!
Are your automatic payments currently setup through a bank account or a debit/credit card?
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