Billing Discount Removed in Error – Need Help Restoring AutoPay Discount

Yes, AutoPay is set up with a VISA card and paperless billing is enabled.

The $10 discount was being applied previously but has now disappeared even though nothing changed on my end.  Can you help have it restored and adjust the upcoming bill?

In order to receive the additional $10 off on your bill each month. You need to have your automatic payments setup specifically to be deducted from a checking or savings account rather than a debit or credit card. The discount for customers using a card for their payments was removed beginning last month. If you're able to update these payment settings to become eligible again, you'll begin to see that discount within 1-2 billing cycles. For more information, please check out xfinity.com/support/articles/automatic-payment-paperless-billing, and feel free to let me know if you have any questions.

Thank you, Seth, I really appreciate how quickly and clearly you’ve helped here.

I do want to share that this change felt very much like a bait-and-switch from the customer side, especially since there was no proactive notification from Xfinity before the discount was removed. That lack of communication is what led me here, and I know that isn't your fault.

I’ve now updated AutoPay to my checking account. The upcoming statement is still showing $65, so I’d appreciate your help refreshing or adjusting the bill to reflect the $10 AutoPay/paperless discount.

We'd be more than happy to take a closer look to confirm everything is set up correctly, and see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send