mlind4's profile

New Poster

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1 Message

Tue, Jan 12, 2021 10:00 AM

Billing details in Spanish

Online, everything on my xfinity site is in English, until I click on "view billing details." These show up only in Spanish. All my past online billing details show up in Spanish. How do I get them in English?

Responses

Official Employee

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2.9K Messages

5 m ago

Greetings, @mlind4! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with getting your bills in English. I can certainly make sure this gets switched back. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

New Poster

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1 Message

5 m ago

I am having the same situation with my bill in Spanish. 

Official Employee

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2.9K Messages

4 m ago

Hey, @Andre1548! Thanks for reaching out to us. I apologize to hear you are running into the same issue. I would like to get this switched for you. Since you already sent a PM, I will continue to assist you through there!

New Poster

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1 Message

4 m ago

I am having the same issue! A whole year of my bills in spanish and I've spoken with multiple agents at comcast and still recieving the bill in spanish?! It is extremely frustrating! 

Official Employee

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207 Messages

4 m ago

Hi, @christinex89! I am sorry to learn that you're having the same issue with the billing concern. We offer our sincerest apologies for the inconvenience that this has caused by speaking with multiple agents and still receiving the bills in Spanish. Let’s get this fixed. Please click on my handle, “ComcastGabe” and send us a private message with your name and address so we can help.

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