Billing department

When I hired your services (bundle of internet and mobile) I got in for a $30 monthly discount as part of the deal. That was Sep’23, fast forward to today and no restatement nor refunds have been made. Not only that, I’ve got a case confirming the situation and called repeatedly but always the billing department phone line seems to magically hung up by the time they are about to issue the refund. I can’t count the hours that I’ve spent on the phone and incredibly useless agents I have dealt with. Please give me my money so I can go someplace else, Xfinity is by far the lowest tier service provider I have ever encountered and it’s not even close. Please stay away

Responses

XfinityRichard

Official Employee

•

1.3K Messages

10 days ago

Hi there, @user_apujfk ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience regarding your billing, I know how frustrating billing concerns can be. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_apujfk

Billing department

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