Visitor

 • 

2 Messages

11/07/2026 7:25 PM

Billing date

My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

16 hours ago

 

user_9e6en7 Did you make any changes to your services recently or no? 

 

Visitor

 • 

2 Messages

15 hours ago

No, I did not make any changes of which I’m aware.

Official Employee

 • 

4.1K Messages

 

Let's take a closer look together, user_9e6en7. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

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