Visitor
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1 Message
Billing & Customer Service
Hello,
I've been trying to reach a customer service agent for a few days and have had an awful experience. My internet price went up from $55 a month to $79 (for internet only) after I was told if I switched my automated bill pay to my checking account it would not go up. I was recently notified of the price increase, so after a terrible time getting someone on the telephone, I finally got a live person and they told me they would change the price back to $55 and I would have no decreased speed. That evening, I went home and my internet speed was extremely slow. Then, $79 was deducted from my checking account. I've been a very long-time customer and I've had MANY painful experiences but this is the worst.
I would like to have a customer service agent call me today at [Edited: "Personal Information"] to discuss this.
Let me know how to proceed.
Mark [Edited: "Personal Information"]
XfinityAmira
Official Employee
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4.1K Messages
11 days ago
Hi user_zckdrd, thanks for visiting our Xfinity Forum for support with your bill. It's unsettling to hear about the negative experiences you've had trying to make account changes and lower your monthly bill. This is never the experience we want our customers to have, and my team would like to turn that around for you.
We would be more than happy to get everything sorted out and assist you with finding a plan/pricing that best suits your overall needs. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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