Visitor
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2 Messages
Billing customer service
I noticed my monthly Comcast Triple Play billing increased by over $25 in the billing email sent by Comcast 7/10/2024. I called customer service and questioned the increase. I was told “my promotion period had ended”. Being a Comcast customer since the 80’s I asked if the bill could be returned to the previous monthly total since no service was changed and the agent agreed to apply credit to bring the bill back to my previous amount. I asked the agent if this was a one time credit as I did not want to go through this every month. She told me “not to worry this will be for one year”. I thanked her and I did receive an email that the credit was applied. This month I review future billing and the rate is back up. No credit. I called again. Another agent and was told there is no way the credit was for one year. The new total is my new total period inferring I am lying about the conversation I had previously unless I can prove it with an incident number or the like. It’s the first in over 30 years a Comcast employee has called me a liar. And the first time a Comcast customer service person has obviously lied to me when I called 7/11. In short order Comcast will lose a customer of over 3 decades. TV, internet and phone. Despicable treatment.??
XfinityEva
Official Employee
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1.3K Messages
3 months ago
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Connies12
1 Message
24 days ago
I had two monthly payments taken out of my checking on 9-11-2024. I called customer service and requested that the one that was used as a credit be sent back to my checking account. I was told, no problem, it would be sent back by 9-25-2024. Here it is 9-26, two weeks later, and nothing has been credited back as promised. It was a nightmare getting thru to someone who could help in the first place. Your customer service telephone assistant (remote voice) would not give me the option of speaking to a live person. After about 20 minutes of trying different customer service numbers and getting the same remote assistant, I was able to find a live person who said they could help. She transferred me to billing, and I was told it was commercial billing and I needed residential billing. She then transferred me to another agent supposedly in residential billing, who told me to hold as she had to look at my account.. She then either disconnected me or hung up. After being disconnected, my home phone then rang with a call from XFINITY. I immediately pick up and guess what? No one was on the line. This is HORRIBLE! I again had to go thru getting a live agent. I asked him if the calls were documented and recorded. He said they were, but he did not show any notes from the prior representative who disconnected me. He promised the funds would be back in my account by 10-25-2024. That was two weeks ago and still the funds are not back in my checking account. I have never seen such a horribly run customer service department!
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