Billing customer service issue

I just received my latest bill, and it’s astonishingly higher than ever before. I reached out to customer service to see if there were any options or offers available, as I simply cannot afford this new price. To my dismay, I was told I would need to switch my auto-pay from my bank card to my bank account! Seriously?! This puts my entire account at risk of being compromised! It’s absurd! Additionally, I would have to return one of my boxes to save a measly $30. I've never felt this frustrated in my 30 years as a loyal customer. It's disheartening to think that I may have to explore other cable and internet providers. Such a disappointing turn of events!