Visitor
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1 Message
Billing credit request for unused service since May 2025
Since May 2025, I have been outside the United States and have not used my Xfinity services. I requested to pause my service, but my request was denied, and I have continued to be billed during this time.
Because I was not able to use the service at all, I am requesting a credit for the charges applied from May until now. If this credit can be applied to my account balance, I am happy to continue using Xfinity services moving forward.
Please review my account and confirm how much credit can be issued.
Thank you very much for your assistance.
XfinityShawn
Official Employee
•
1.9K Messages
11 days ago
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