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user_na7vvm
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3 Messages

Tuesday, May 27th, 2025 4:31 PM

Billing credit for poor service

I have had poor cable reception for going on 4 months now.  Techs have been to house now 4 times.  i asked for a credit to my account for poor service.  was told credit would be issued in 24 to 48 hours.  that was 8 days ago.  this is the worst customer service on the planet.  Chat agents keep handing off my chat, i have to repeat address multiple times, terrible, terrible, terrible service, the worst on the planet for sure

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4 days ago

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user_na7vvm

Visitor

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3 Messages

10 days ago

update:  i am now on day 9 for billing credit promised within 24 to 48 hours 9 days ago.  Last night i was assured credit by 8pm.  Today, no billing credit and by the way, my cable tv picture is still pixelated.  now i am in a customer service chat that has been going for hours this morning and have been passed to 7 different agents for far.  comcast is worst customer service on the planet, by far!!!

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XfinityThomasC

Official Employee

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2.6K Messages

Hello, @user_na7vvm it would be my pleasure to assist you in resolving your pixelation issue and review your account for that promised credit. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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user_na7vvm

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3 Messages

i sent the relevant information as described above.  i have also previously provided this information several times before.  as of this message we still have service interruption ongoing issue

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4 days ago

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