Billing credit for poor service

I have had poor cable reception for going on 4 months now. Techs have been to house now 4 times. i asked for a credit to my account for poor service. was told credit would be issued in 24 to 48 hours. that was 8 days ago. this is the worst customer service on the planet. Chat agents keep handing off my chat, i have to repeat address multiple times, terrible, terrible, terrible service, the worst on the planet for sure

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user_na7vvm

Visitor

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5 Messages

1 month ago

update: i am now on day 9 for billing credit promised within 24 to 48 hours 9 days ago. Last night i was assured credit by 8pm. Today, no billing credit and by the way, my cable tv picture is still pixelated. now i am in a customer service chat that has been going for hours this morning and have been passed to 7 different agents for far. comcast is worst customer service on the planet, by far!!!

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XfinityThomasC

Official Employee

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2.6K Messages

Hello, @user_na7vvm it would be my pleasure to assist you in resolving your pixelation issue and review your account for that promised credit. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

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user_na7vvm

Visitor

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5 Messages

i sent the relevant information as described above. i have also previously provided this information several times before. as of this message we still have service interruption ongoing issue

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24 days ago

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user_na7vvm

Visitor

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5 Messages

Approaching 5 months of terrible service due to ongoing service interruption and still NO CREDIT to my account for poor service. This is ongoing service interruption. I have provided information as asked in previous comment, spent hours on the phone and in chat providing information and have been constantly lied to by Xfinity. The worst customer service on the planet by far.

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17 days ago

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XfinityAmandaB

Official Employee

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2.3K Messages

user_na7vvm I see we have attempted a few times to help you in private and stopped getting replies, so we could continue to assist. We would be happy to help pick up where we left off. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 days ago

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user_na7vvm

Visitor

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5 Messages

i previously did that as indicated in my messages above however, i will do that again

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16 days ago

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user_na7vvm

Billing credit for poor service

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