Visitor
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1 Message
Billing credit for multiple extended outages
I’m looking for help with a billing adjustment due to multiple extended service outages during my current billing cycle. One outage began on 7/27 and lasted well into August, followed by another outage beginning on 8/11. I’d like an Xfinity representative to review the outage history on my account and assist with an appropriate credit.
XfinityKei
Official Employee
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2.6K Messages
2 hours ago
@iampjd Our team is here to help. I’m glad to know your services are up. We can check on your account with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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