Visitor
•
1 Message
Billing confusion
Hi, my internet bill used to be $50 per month. Then it increased to $60, and now it has suddenly increased to $95.94. I haven’t changed my plan or service at all.
I understand that some of my promotional discounts expired, but $95.94 is too expensive for me. Is there any promotion available that could bring my monthly bill back to around $50? I’d really like to stay with Xfinity if I can get a similar rate to what I had before.
XfinityDuron
Official Employee
•
1.1K Messages
13 hours ago
I understand the importance of keeping your bill to a minimum and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0