1 Message
Billing Confusion
Was told to pay à certain amount to have service restored, paid that amount but now being told by the system that I need to pay more to get services restored.
Any help is greatly appreciated.
1 Message
Was told to pay à certain amount to have service restored, paid that amount but now being told by the system that I need to pay more to get services restored.
Any help is greatly appreciated.
XfinityMarcos
Official Employee
•
1.9K Messages
3 months ago
Hey there user_099sy8, I'd love to work with you and set the record straight. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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