Visitor
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2 Messages
Billing concerns
On 8/15 i changed my internet plan to lower it and was advised it would prorated. I received a bill for over $200 and was told there was an outstanding balance of $31. I made a payment on 9/7 for the $31 and there is still an outstanding balance of $171 which i understand one month was not paid of $95.91 and there are 3 $4.79 late fees but there’s an additional $65 no one can explain. Not even the $31 i paid today
XfinityBillie
Official Employee
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4.3K Messages
2 days ago
@user_mb6oyh I definitely understand how frustrating it is when there is a billing discrepancy. Our team would love the opportunity to review the billing with you to confirm accuracy, or to make and corrections that would be valid. Please send us a DM to Xfinity Support with your full name and address to get started.
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