1 Message
Billing concern
I had to terminate my services because my apt had mold and I am severely allergic to mold and had to move out of my apt. I’ve been at the store and they can’t help me because I closed my account and they can’t credit the fee so they told me to contact the phone number but since my account is closed I can’t get access to a customer service representative.
XfinityBradM
Official Employee
•
655 Messages
3 months ago
Hey there, @user_gkve1p. We can look into your account and make any necessary adjustments that are needed to correct the situation. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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