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Wednesday, March 5th, 2025 6:49 PM

Billing complaints

Ive been overbilled for almost a year with duplicitous charges gor streaming services, along with charges for Paramount+ Showtime which Ive never been able to access.   I have called in an effort to remedy this more than 5 times.  I have also talked to tech support 3 times in an effort to resolve the no access issue.  Each time I call or text, your teps try to upsell

me, but do not resolve my billing or access issues.  Ii have not l been credited for the double billing, and Im still being charged for the channels I cant access (each time I try, I get a message that I need a subscription to access).   Xfinity is the most corrupt and unethical service provider I’ve ever had the displeasure of working with.  I will be forwarding all of my proof and paper trail to the BBC, FTC  and Cfinitycorporate. And I guarantee I will spread the word about how lacking in integrity and customer setvice

your company is.

Official Employee

 • 

1.9K Messages

2 months ago

 

user_jzh1oq Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the charges you mentioned and we'll investigate these further. Please send a Direct Message to your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

2 Messages

You have done nothing to resolve my issue. 

Official Employee

 • 

2.7K Messages

We are happy to continue helping you in our direct message thread, @user_jzh1oq! We were needing to set up an order to remove any of the services that you no longer want on your account. Feel free to reply in direct message again when you are ready to pick this up. 

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