Visitor
•
1 Message
Billing complaint
Before Xfinity you were Comcast. I have been a customer for more than 30 years. In the early years our household used you cable TV service, but for at least 20 years we have only used your internet service. And we use our own equipment, including a modem and wifi router.
I have want to move to a fiber optic system for a few years, unfortunately Xfinity has not upgraded their delivery system to allow for a fiber optic connection to the internet. Thus when Quantum offered optic fiber service for the internet, I accepted the offer.
As far back as I can remember, I have always used autopay, thus Xfinity has been proptly paid EVERY month without delay,
I recently cancelled my Xfinty service and was told there would be a small bill because of prorations. When I got my final bill, it was almost twice my normal monthly charge. I returned to the store of my cancellation. They claim that I was always more than a month behind. This is IMPOSSIBLE. If it were true, surely your billing department would have explained the situation, as to the where, when and why of how this situation could have developed. No communication fo that sort ever came my way.
I have concluded that my final bill is COMPLETELY wrong. Therefore I demand a FULL refund of the payment made 06/06/2025 of $102.52.
Respectfully yours,
[Edited: Private Information]
XfinityJon
Official Employee
•
205 Messages
3 days ago
Good afternoon user_jjz9uw. We certainly are sorry to hear that you left especially being such a long-time customer. I would be more than happy to review your billing concerns. In order for me to look into this further for you, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0