Billing : Complaint Wrong expectations

hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did contact support they said that I had to put like $10 down which I did kept the installment plan going now when I contacted them again they said that I had owed $231 for the past owed I advised that that was not advised to me so they set up an arrangement for November 26, which I was fine with they promised her services would not be disconnected. They would stay active now through that entire two weeks until four days ago they have interrupted my Xfinity services now my legally blind partner that is on the account relies on this 100% because she works from home she uses accessibility features. She takes phone calls each time that the services are disrupted and interrupted job not only have I spent over 10 hours or more with support in the last four days just to get services on and let them know what happened not only have they said OK well if you pay this much they said pay two 420 40 the services will stay on until the 28th and then hey if you are on a five year plan with us, no service services will be disconnected and your payment will not be due until the next year then the agent disappeared and then yesterday almost spent another due to three hours trying to get the services restored that’s when that five-year plan was advised to me and I showed and copied and paste the chat transcripts and they ignored that services were off, ignored the chat transcripts, and the conversation which I have approved for each and everyone far as the agreement goes

being a valued Xfinity. Customer means to me that when you’re telling me something regarding my billing, you give me a plan that works for my household and financial status and then you go ahead and change it disrupt the services multiple times and then offer a plan where it seems manageable, saying I will not have to pay and services will stay on and then I have to come into support. Talk to multiple agents. Try to explain this, which I have written a letter to corporate about this, which I have not heard back from this is not good service we love the Xfinity services here they have a two disabled children in the household that rely on their assistive devices as well, one in college now that relies on the Internet services to do homework am I legally blind partner that is trying to work from home and just do her job and could get fired for each time that a call is disrupted due to the company policy. This is not good business we love Xfinity. We want to stay with Xfinity 

 am I legally blind partner that is trying to work from home and just do her job and could get fired for each time that a call is disrupted due to the company policy. This is not good business we love Xfinity. We want to stay with Xfinity, but having to come in to chat support each day to re-explain what was promised on the bill and knowing that hey we got this fixed yet the next day they’re trying to upgrade you add something to the account increasing the bill amount making it harder to stay caught up and then they try to throw you a reason why they’re disconnecting the services again. each time I’ve had to be pulled away from work. I do not work from home. My partner is messaging me. She is the secondary on the account and she’s telling me that services were cut off again. I’m stepping away from my job this last two days I’ve had to step away over four hours to try to get this fixed that could get me in trouble as well. I need this account investigated into I have called billing collections. I tried to call Xfinity line. I tried to work with Chil

Billing collection Support but I keep getting these different versions of stories. Say you’re OK. Your bill is fine. Just pay this on this day and then I’m giving another amount you pay this on this day this is not good at all. I need to be able to rely on the services as well as for my partner and my family at home. We love the services, but not something needs to be done. This needs to be resolved immediately again we wrote a letter into corporate for Xfinity explaining all these details on the billing amounts given what we’re not supposed to pay when we’re supposed to pay. This has been sent in over a few weeks ago with no response Xfinity please fix this