Billing Charge of "Lmtd Basic Converter"

Can you please deal with this issue like other users, I don't think we own any equipment , I use my own modem and routers, thanks.

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XfinityWilliam

Official Employee

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1.2K Messages

12 days ago

user_b8oy01 Hey there. Can you explain a little more about the concern you are having, so we can better assist?

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U

user_b8oy01

2 Messages

12 days ago

There is a "Lmtd Basic Converter" charge 11.85$ per month on my bill statement , I didn't receive any equipment from xfinity like modem or router, so this should be an overcharge for me.

1

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for that information @user_b8oy01. I will be happy to check on any charges from here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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12 days ago

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user_b8oy01

Billing Charge of "Lmtd Basic Converter"

XfinityWilliam

user_b8oy01

XfinityJohnG

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