Visitor
•
1 Message
Billing change
Why has my bill increased? I had the introductory first year rate and then signed up for another rate that would remain unchanged for five years. This is the start of year two.
Visitor
•
1 Message
Why has my bill increased? I had the introductory first year rate and then signed up for another rate that would remain unchanged for five years. This is the start of year two.
XfinityJoe
Official Employee
•
1.5K Messages
8 hours ago
Good morning @user_ieckxt you can find promotional details on page 3 of your Xfinity billing statement. If you still have questions and would like our team to review your account with you,
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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