billing change

A couple months ago I spoke with a team member on the phone because I was upgrading my Modem.

They convinced me to go to the Gig internet and my price would be 90 per month. This month my bill went up to 110. I specifically said I was not going to go up if the bill went up after a certain time.

She stated that this was the price moving forward. Why does it seem that your team members are uninformed or lying to the customers?

Responses

Oldest First

Selected Oldest First

XfinityThomasA

Official Employee

•

3.2K Messages

5 hours ago

user_i33dg1 - Thank you for your feedback and for reaching out to us here for assistance. I know I'd be reaching out too if I were in your shoes. I understand how important it is to have full clarity before moving forward, especially when it comes to monthly costs. As part of our plan approval process, agents are required to send the full offer details to customers via text message or email, including the monthly recurring charges. Were you able to receive and review those terms, and did you also receive your order confirmation email? Did those figures line up? I just want to make sure everything was clearly outlined and that all of the figures align with what you were expecting. Our team can help review all the details and would be happy to help in every way we can. We are here for you.

0

Billing

user_i33dg1

billing change

XfinityThomasA

New to the Community?