Visitor
•
1 Message
billing change
I changed my plan last week. Was shown I price that I agreed to. Checked billing later and it was different price. Talked to somebody on 1/28. was told I would be contacted by phone or email in 24 to 72 hours. A week later, no contact.
XfinityDuron
Official Employee
•
480 Messages
2 hours ago
Hello @user_cea99c I completely understand the importance of making sure your choice of billing is correct. I will be more than happy to assist with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0