Visitor
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5 Messages
Billing before Activation
Hi,
I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad.
I have reported this multiple times to Xfinity Chat Support.
However, a bill has been generated on 22nd November with auto-pay scheduled for 13th December. I expect my billing cycle to begin from the day i choose to activate my device.
Can someone kindly reverse the current bill? The amount is $41.37 @XfinityRichard
Accepted Solution
XfinityRichard
Official Employee
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2.6K Messages
3 hours ago
Hi there, @vjg7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your services were activated before you wanted it to be. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.6K Messages
1 hour ago
It was a pleasure, @vjg7 working with you in private and getting you taken care of. We do appreciate you and your business.-Richard
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