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carinjim30
1st Topic

Visitor

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2 Messages

Thursday, January 11th, 2024 4:57 PM

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Billing Auto Payments Discount Not Applied

I signed up in December for auto pays on my future payments saying if I did and from my checking acct that I would get a $10 discount on my bill. My auto pay came 2 days ago and no $10 discount happened. Anyone else this happen to? First, I don't like auto payments as I like to be in control of my money and second, it didn't get me a discount. What gives?

Question

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Updated 

1 year ago

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XfinityRoberto

Official Employee

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1.7K Messages

1 year ago

Hello and welcome to Comcast @carinjim30. I am sorry to hear that you have not received the discount for auto-pay and paperless billing options. We truly appreciate you bringing this to our attention. Now the discount does appear on the bill after 45 days of setting up the auto-pay and paperless billing. When in December did you set up the auto-pay and paperless billing? 

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carinjim30

Visitor

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2 Messages

Actually on 12/8/23. They didn't say anything about waiting 45 days though that i recall

1 year ago

0

XfinityRoberto

Official Employee

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1.7K Messages

1 year ago

I am sorry they didn't say anything about the timeframe. You can actually visit https://www.xfinity.com/support/articles/automatic-payment-paperless-billing and view more information on the discount. 

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JackDale

Frequent Visitor

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6 Messages

1 year ago

I also got my first bill for 2024 today, and did not have any discounts. I have had autopay, and paperless since almost the beginning of signing up with Comcast (August 2016).

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ccRuben

Retired Employee

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729 Messages

@JackDale Thank you for taking the time to reach out. We are happy to take a look into this for you. Please send a direct message with your name and address, thank you! 

 

To send a direct message:

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Click the "New message" (pencil and paper) icon

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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

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Type your message in the text area near the bottom of the window

 

1 year ago

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