https://payments.xfinity.com/new is not working. When clicking pay my bill it proceeds to the precious link and is just a white page. Please fix website
Hey there, @user_b605e7. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum, with your payment concerns. I am SUPER sorry for the experience that you are having. When we see a blank page, we want to try the usual steps - clear cache and cookies, and try from a private browser or incognito session. Have you attempted these steps?
CCTimothy
Problem Solver
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406 Messages
3 years ago
Thank you so much for reaching out on the forums, @tdlf! You're in the right place to get some help. What's going on today?
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user_b605e7
Visitor
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2 Messages
3 years ago
https://payments.xfinity.com/new is not working. When clicking pay my bill it proceeds to the precious link and is just a white page. Please fix website
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CCTimothy
Problem Solver
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406 Messages
3 years ago
That's definitely quite an increase, and I would be glad to look into a new promotion that may bring your costs back down.
Could you please send us a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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