Visitor
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1 Message
Billing assistance needed for cancelled, unactivated order
Hello,
I need assistance from an Xfinity Employee to correct a billing error on a final statement.
I recently placed a new order and my services were set to begin on June 19th. Due personal circumstances, I formally submitted a cancellation request on June 29th. The services were never activated or plugged in. Because I cancelled within 10 days of the order date, I am well within the 30-Day Money-Back Guarantee window. However, an automated final bill was still generated.
Could an official employee please reply to this thread so I can securely direct message you my account details and get this unactivated balance zeroed out?
Thank you!
XfinityMelinda
Official Employee
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264 Messages
10 hours ago
Good evening @user_927bvz, and thank you for reaching out to us on our Xfinity Community Forum.
We understand your concern about receiving a final bill after submitting a cancellation request and appreciate you bringing it to our attention.
For eligible Xfinity Home, Internet, TV, and Voice services, we do offer a 30-Day Money-Back Guarantee, which allows customers to cancel and receive refunds for applicable service charges, installation fees, and equipment charges. You can learn more about the program here: https://www.xfinity.com/support/articles/xfinity-customer-commitment.
You may also be able to view additional details regarding your account and billing through the Xfinity app or by signing in online.
If, after reviewing the information, you still have questions or need additional assistance, please let us know. We're here to help.
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