1 Message
Billing, and website
Can't add tags.
Wifi has been paid in full every month on time if not early, including this month, but it's saying I owe that still and that next month the bill will be double what I usually pay. I have been having connection issues all last month and was blaming it on the storm but was wrong because it's only gotten worse. I see there is an outage in my area that's really severe but it's been happening for a month, and I'm not about to pay again for something 1. Already paid for and 2. Not even working properly
XfinityDena
Official Employee
•
3.1K Messages
8 days ago
Thank you for reaching out @Elainew21 I would be happy to review the account billing and assist you with troubleshooting the issues you are experiencing. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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