billing and support

I had already closed my Xfinity account, but I’ve received a bill stating I still owe a payment. I’d like to understand and resolve this issue

Responses

Oldest First

Selected Oldest First

XfinityChelseaB

Official Employee

•

2K Messages

1 month ago

Hello @user_imyxzc, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. When did you disconnect your services?

5

0

U

user_imyxzc

Visitor

•

4 Messages

Disconnected on May 23. Why are you wasting our time sending bills and remainders?

Like

Reply

1 month ago

0

U

user_imyxzc

Visitor

•

4 Messages

We are not able to connect with a human agent. This is rediculous waste of time and worst customer service.

Like

Reply

1 month ago

0

XfinityMartyR

Official Employee

•

2.5K Messages

user_imyxzc Thanks for the additional information! Do you believe you are still being billed for services, or do you have a discrepancy with the final billing statement.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

U

user_imyxzc

Visitor

•

4 Messages

I disconnected my services on May 23 and have email confirmation as proof. However, billing has continued beyond that date.

I contacted customer support last week, and the agent I spoke with raised a ticket. They confirmed there had been no activity on the line and assured me the amount would be credited or waived. Despite this, I received an email today stating that the credit was not approved.

This situation is extremely frustrating. I relocated to Texas on May 19, and as there are no physical store locations in the state, I am unable to resolve this matter in person.

I urgently request a phone call with a qualified representative who can review my case thoroughly and handle it with accountability. This issue, if left unresolved, could result in it being sent to collections, which would negatively impact my credit score.

Please provide a way for me to connect with someone over the phone as soon as possible.

Thank you for your prompt attention

Like

Reply

1 month ago

0

XfinityGabriel

Official Employee

•

2.6K Messages

user_imyxzc, Hi there! Thanks for taking the time to reach out. We will surely miss your business. I can understand the inconvenience caused with still recieving billing after disconnecting services on May 23rd. You've reached the right expert team to assist. Over social media, we are dedicated to resolving billing concerns such as this over social media. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message. If you wish to work with our phone team, we have support members to talk to at our 24/7 support number.,

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Billing

user_imyxzc

billing and support

XfinityChelseaB

user_imyxzc

user_imyxzc

XfinityMartyR

user_imyxzc

XfinityGabriel

New to the Community?