Visitor
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1 Message
Billing and service
I have been billed for internet/cable through auto payment yet I haven’t received not even picked up my equipment yet. I haven’t even moved into my new place yet and auto payment has cleared my bank account. I specifically asked the representative that helped me set up my service about billing. He said I would not be charged until I plugged in my equipment. I haven’t even picked it up. I would like a credit back to my account.
XfinityLinda
Official Employee
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2.1K Messages
3 days ago
Thank you for meeting us here about your billing, @user_o57z1a. We will gladly look into this and issue credit for the unused services. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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