Billing and plans

Ok, I have tried a few times to change my plan, Get rid of things i don't need and try to lower my bill. Every time the person i speak with barely speaks or understands English. I have ended up with two smart watches that i am being billed for that i was told was free. They converted my land line to mobile telling me the phone was free, it is not. And my internet and tv charges are out of hand. I cannot afford this at all and it will all be shut off soon and i will be forced to try and find alternatives. Someone who actually understands what i am saying please reach out and contact me. If they call me while i am at work, please leave a GOOD contact number as i cannot take non emergency calls while on the clock.

My service address is [Edited: Personal Information]

contact number [Edited: Personal Information]

email [Edited: Personal Information]

Responses

U

user_a08da5

Visitor

•

2 Messages

1 month ago

Well, I thought this would go to customer support, Not a forum

1

0

XfinityBillie

Official Employee

•

3.3K Messages

@user_a08da5 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! When you reach out on our Forums for help you do end up working with a team of employees who are able to assist you with your concerns. I can understand how frustrating it must be to have services that you were told were free but you are paying for. I'm happy to take a look at the account and see how we can help you get the best package to meet your current needs, with the services you want and need. In order to get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Billing

user_a08da5

Billing and plans

user_a08da5

XfinityBillie

New to the Community?