Visitor
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1 Message
Billing and iPad service
I need to speak to corporate or someone above managers. I have been dealing with this issue since November when I received a bill over $1700 for international data, ever since then I was put on a repayment plan and Xfinity has been messing up the payments they don’t take them out and I have to go through the process again and again now my service on my iPad is being affected both iPad were reading invalid sims and had to be replaced by Apple bc Xfinity wasn’t able to help. Now after getting two brand new iPads one is acting up again reading the same thing invalid sim this is not an apple problem it’s an Xfinity issue where either you guys are blocking the service. I have been to the Xfinity store more than 2 times per week for the last month and no one is able to help me.
XfinityJon
Official Employee
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1K Messages
3 days ago
Good afternoon user_hx23tv. We can certainly assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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