BILLING and AGENT CHAT

Has anyone had an issues with the chat? I was transferred 5 times to different agents and had to repeat myself for over an hour. What is going on with Xfinity? I should charge them for the amount of time I spent on the chat trying to ask about billing and any new plans....funny when my agent PRINCE was about to tell me about this great plan we get disconnected. Then by the end I get Dhajannay and tell them sorry but now Im [Edited: "Language"] they just left the chat. Customer service is definately going down hill and cant get a straight answer from anyone. Anyone but me having these issues?

Responses

XfinityDilary

Official Employee

•

2.1K Messages

22 hours ago

user_d3lcgm I'm sorry to hear about your experience, we'd like to help with your billing concerns and hopefully turn this experience around. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Billing

user_d3lcgm

BILLING and AGENT CHAT

XfinityDilary

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