7 Messages
BILLING and AGENT CHAT
Has anyone had an issues with the chat? I was transferred 5 times to different agents and had to repeat myself for over an hour. What is going on with Xfinity? I should charge them for the amount of time I spent on the chat trying to ask about billing and any new plans....funny when my agent PRINCE was about to tell me about this great plan we get disconnected. Then by the end I get Dhajannay and tell them sorry but now Im [Edited: "Language"] they just left the chat. Customer service is definately going down hill and cant get a straight answer from anyone. Anyone but me having these issues?
XfinityDilary
Official Employee
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2.5K Messages
4 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityRaul
Official Employee
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2.2K Messages
4 months ago
@user_d3lcgm We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your issue and get you into a better plan. Never hesitate to create another public post for any of your future account and service needs!
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user_d3lcgm
7 Messages
5 days ago
oooooh xfinity I have just about had it with your service representatives that are from out of the country. Why is it that EVERY time I try to accomplish it gets [Edited: "Language"] up by them? I get that it may be cheaper to out source the help but if its at a cost to your customers service maybe you should rethink this. I recently received an email about getting free cell service for a year and contacted you about it. I told the rep that I had the service already but was wondering if I could still qualify. He said he couldn't do anything but to let him speak to his supervisor. He then came back and stated "good news!" that I can qualify but I would have to change my line from "by the gig" to the unlimited. I said ok as long as it will be free that is fine. He also gave me a $20 credit on my current bill to start me off with no bills for a year and thought I was set up and ready to go. Welllllll that is not what happened. Not only did the agent not record the chat there was NO changes made nor anything put in to make the change. Then I spoke to your Supervisor LEO and he basically said so sorry nothing we can do here's another $20 credit for the month. That is how you handle a customer being wronged? I asked MULTIPLE times for someone to check the chat and no one can see anything. How is it someone can be on chat for 45 mins with someone and there is no record except the credit. And you can't tell me WHO applied it? this is how you treat LONG time customers? NOT HAPPY XFINITY!!!!!
(edited)
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