Visitor
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1 Message
Billing amount
I was told a while back when renewing both home and mobile service that my wifi plan would be a locked in rate for 3 years at 85 dollars a month plus tax and I have been getting charged 95 plus tax a month... so I would like this issue resolved and a credit going back to when I renewed..
XfinityRichard
Official Employee
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3.9K Messages
3 days ago
Good morning, @user_wj8sif ! I completely understand your concern, especially if you renewed expecting your rate to be locked in for three years. We’d be happy to review the original agreement and your billing history to determine why you’ve been charged $95 instead of $85 and whether a credit is due. Please send us a DM with your full first and last name and full service address.
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• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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