Hi VB9395! Thanks for reaching out on our Xfinity Forum. Please know my team is always here to support you with your service needs. To address your billing/service concerns, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I have tried to remove my phone line for the past year or so. I had to wait in until June 22, 2026 according to the agent I chatted with online. I then have been told that the phone line for my home phone would be removed and my current plan would remain. Didn't happen.
Hello, @VB9395 thank you for taking time to follow up and appreciate the additional information regarding the change to remove the phone service hasn't happened. I'd definitely like to investigate further to see if there are any issues that may not let the order complete.
I see that one of my great coworkers had provided the steps previously to send a direct message. Please send that at your convenience, and I can look into this further.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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119K Messages
10 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
•
4.9K Messages
10 days ago
Hi VB9395! Thanks for reaching out on our Xfinity Forum. Please know my team is always here to support you with your service needs. To address your billing/service concerns, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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