Billing after service canceled

Question

My service was cancel on 12/17/25. Returned equipment on 12.31.25. Still got bill for 284.7 for service in Jan and Feb 2026. I called many times and also visited the store, but they could not help. Need help to remove the bill after service canceled.

EG · Answer

The concern is not 'Home Networking' help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_62ow9h, Hi there! Thanks for reaching out and for your patience. This is definitely not the experience we like to hear about, especially after canceling your service and returning your equipment. I completely understand how frustrating it is to keep seeing charges after everything should have been closed out. You've reached the right place. Over social media, we are a team of billing experts who can help get this resolved in a timely manner. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

Billing

user_62ow9h

Billing after service canceled

EG

XfinityGabriel

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