Visitor
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2 Messages
Billing after serves has been terminated July
I continue to get monthly email regarding my Xfinity serve that has been disconnected since July 2025
Visitor
•
2 Messages
I continue to get monthly email regarding my Xfinity serve that has been disconnected since July 2025
user_1wffya
Visitor
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2 Messages
3 hours ago
receipt of the equipment return
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XfinityMarshante
Official Employee
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895 Messages
3 hours ago
Hello @user_1wffya, thank you for taking the time to leave a post. Sorry to hear you are experiencing billing issues after disconnecting your services. I can only imagine how frustrating and confusing it must feel to keep getting notifications for an account you no longer have. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
(edited)
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