U

Tuesday, January 16th, 2024 7:55 PM

Closed

Billing after disconnected, complain

It`s strange I received a call from comcast said I need to pay a statement after I disconnected 6 weeks later, because I move to a new apartment. Also Previous I received call like confirming disconnect. I attached some images, my last bill -- which I think is more than enough include the ending date, and the confirm email sent by Xfinity.

Official Employee

 • 

1.7K Messages

10 months ago

Hello @user_qdng7v, and thank you for reaching out to us for help with your billing concern. I would be happy to review the closed account, and see what is going on. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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