Visitor
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13 Messages
Billing after changing plans
On February 4th I changed my Internet+TV plan which lowered my monthly bill. My current billing cycle is for February 6th- March 5th with my automatic payment due to come out on February 23rd. I can see on my account that my bill for March/April will be the new price, however the bill that is due February 23rd is still the old price. I changed my plan on February 4th, and the last bill that I paid at the old price was for services from January 6th- February 5th. So my next bill in February needs to be the new price. When will the upcoming February bill amount change to the new price in my account?
Thanks
XfinityRaf
Official Employee
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1.2K Messages
4 hours ago
Good afternoon @snt2. It can take up to a full billing cycle to for the change to reflect properly online/on the app. If you would like us to check your account to confirm, please send us a direct message with your full name and address.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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