1 Message
Billing After Cancellation
I moved out of a residence where I was previously paying for service back in August. I received a bill today for services in October despite having clarified multiple times that I no longer live at the residence and being assured that charges would stop accruing from my previous address. Please help me fix this issue. Xfinity has been nothing but a hassle since we tried canceling at this address. I don't know what changed about your customer service in the last year but it has turned into complete garbage.
XfinityAdrienne
Official Employee
•
907 Messages
11 days ago
Hey there, user_fzfsxc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the billing at the previous location, and we would be more than happy to look into everything to make sure it is resolved. Can you please send us a DM to get started?
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