1 Message
billing after cancellation
Hi, I disconnected my services for Aug. 23. Xfinity confirmed the cancellation. I have now received a bill for Aug. 26-Sep. 25. Seeing as I don't have services for that period, I believe this to be in error. Who do I need to speak to to fix this?
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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3.8K Messages
3 months ago
Hello user_o9gcys, thanks for taking the time to reach out on our Forums. Although you're no longer a customer with us, and we hate to have lost you, we do appreciate the time you were with us. My team is here to help, and we can absolutely further look into this billing/cancellation for you. To better assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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