Tuesday, May 28th, 2024 9:24 AM

Billing after cancellation

I’ve been charged the full amount for a service I don’t even have anymore. I was told by your rep that I would pay a prorated amount, and this was not true. I will be charging back the full amount to Comcast, and y’all will be responsible for any fees associated with that. Further, I will be blocking Comcast access to my financial information for the foreseeable future as y’all clearly cannot be trusted to do the right thing. Unreal. Y’all need to get a grip and stop behaving like you’re desperate for business. 

Official Employee


2K Messages

18 days ago

@Elizabeth_a8987 I am sorry to hear you have been charged for service you no longer have. When did you disconnect the account? Once your account has been disconnected, you will no longer be able to access or log in to the traditional Xfinity My Account. However, you will have the option to access a limited version of Xfinity My Account. Your account will be prorated after an account is disconnected but these changes will be printed on the next billing statement and your MyAccount and autopay goes off the last statement balance, therefore, if the disconnected was completed after the last bill was printed you will still see the previous billing statement as the balance. This means you could also be charged this amount before the account completes the prorated credits. If the account has a credit balance after all prorated credits/charges, payments and equipment has been returned you will be refunded. If the refund attempt fails to process successfully to the last payment method, the credit balance will be refunded by check using automated processes. Checks will be issued in the name of the account holder and mailed to the bill-to address within 30 days from the date of the completed disconnection. While we will refund you the amount you over paid if over paid, fees due to any additional charges may not be refunded. I would be happy to take a look at the account and see what is going on. 


Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message


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