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user_wkb0cy
1st Topic

4 Messages

Tuesday, October 10th, 2023 5:42 PM

Closed

Billing After Cancellation

I cancelled my service to end before my next billing cycle. Can I just refuse to pay / let the bill go late to avoid having to pay and wait for a refund? It does not make sense to pay for a cycle when my internet will be shut off and have to deal with Xfinity for a refund. I turned off my auto pay to avoid this. Let me know what happens if I refuse to pay since either way it would be refunded. I have canceled Xfinity and am not returning so it should not go back to an "account."

Question

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Updated 

2 years ago

193

2

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XfinityBenjaminM

Official Employee

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2.2K Messages

2 years ago

@user_wkb0cy Hello! Thank you for reaching out to us here on our Community Forums. We can definitely take a look at your account and your billing concerns to see what is going on. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

3

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user_wkb0cy

4 Messages

I have chatted to multiple people on Xfinity Live Agent and they are all lying saying they will cancel the bill and it is still there... Id like to avoid having to repeat myself. I was just told by an agent that if I dont pay the bill, nothing happens. Which should include no late fees since it would be refunded anyways. 

I am going to assume (in good faith) that he is not lying.

2 years ago

0

user_wkb0cy

4 Messages

I plan on not paying the bill since I will have no service that timeframe. And want to avoid dealing with Xfinity for a refund.

2 years ago

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

@user_wkb0cy We are more than willing to assist you. Please send a DM if you would like us to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

2 years ago

@user_wkb0cy We certainly try and avoid assuming anything especially when it comes to your account. If you decide you'd like us to look it over, please send us a DM with your information.

1

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user_wkb0cy

4 Messages

Im literally chatting to another agent, 3rd transfer already to get the bill cancelled. Not sure why its not a straight answer. Very simple question... 

2 years ago

0

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